Our Quality Policy

To provide effective and efficient healthcare services at contemporary standards with our hardworking, experienced and knowledgeable team; by exhibiting a respectful, affectionate and cheerful approach.
To aim to increase the satisfaction of our employees and patients and to fulfill our social responsibility by raising public awareness.
To always protect patient rights by providing patient-focused, quality and reliable services in accordance with laws and regulations.

To provide fast, objective and effective medical services with our educated and conscious staff.
To ensure access by relevant parties and continuity of service by supporting the provided service records with documented information at every stage.

To be fair, confidential, objective and accessible during the complaint handling process; to evaluate complaints free of charge and impartially.

To respond to complaints in the shortest time according to the order of urgency and to communicate with patients and their relatives in line with the principle of transparency.
To adopt risk-based process management as a part of the corporate culture and to ensure continuity of quality, customer satisfaction and complaint management system.